The most important words you can read on our website are the ones we didn’t write – our clients’ testimonials.
When you’ve been in business as long as we have your client portfolio tells a clear story. If it’s a fast changing list with few clients returning for future business you have a problem. We’re very glad to say the opposite is true for Mark Hay Realty Group. Our valued clients return over and over to work with us on their next property investment venture – which we’re honored to do.
Throughout the years, the team has received countless, glowing recommendations and testimonials from our clients.
Please have a read of a sampling of these below:
In the casual age in which we seem to live nowadays, I felt it important for you to know of my appreciation at the professional manner in which you handled the sale of my commercial property.
From my initial enquiry to the finalisation, you exhibited every consideration, paramount of which was your being meticulous to detail, hence my putting pen to paper to acknowledge my appreciation.
With every good wish for the future.
The sale of the unit was prompt and swift with open negotiation of sale price. The proceeds were delivered efficiently and has added to my future investments, as well as some play money! Why else do we do it right?!
Will use and recommend your services in the future as ease and joy of negotiation interactions was felt.
If any individuals or companies are looking for a fully professional company to manage their Real Estate with a genuine personal touch, they should look no further than Mark Hay Realty Group.
Over the journey, Mark and Co have sold several properties for myself and the service provided was first class, from the moment the valuation was received until settlement.
I have no hesitation in recommending Mark Hay Realty to any individual or organisation for all their real estate needs.
Philip Higgs & Jennifer Dodd
I first met [the strata managers] at one our Council of Owners Committee meetings a few months ago when we had changed to Mark Hay Realty Group as our Strata Managers. It was immediately clear to see that we had engaged a professional team and I was impressed with the way both conducted themselves at the meeting (the ability to keep everyone on topic and keep the meeting moving) and the depth of knowledge they had regarding Strata matters. I was fortunate to have a one-on-one meeting with [the strata manager] to discuss committee requirements and queries a few weeks later and was pleased to be provided with time to sit and discuss matters and furthermore have those matters addressed very promptly. More recently, [the strata management team] assisted with the AGM and they also chaired it resulting in an effective and efficient meeting that was concluded in about 90mins. What was really good, was the fact that after that meeting, they took time to mingle with home owners and sought feedback. I would highly recommend the services of [Mark Hay Realty Group] because they act in a professional but friendly manner and I personally feel confident that we have an impressive team experienced in Strata Management matters to rely on.
Wickham Street, East Perth
To Whom It May Concern
Mark Hay Realty Group has managed the 62 apartment Strata complex at Horizon on Sixth, 49 Sixth Avenue, Maylands, since January 2013. The staff is professional in it’s interaction with the Council of Owners and in corresponding with owners and property managers.
The budget is well managed, financial results are reconciled and provided in accordance with the Management Agreement. In addition, the Strata Manager is always able to provide a strong analysis of the prevailing budget situation when requested.
The complex is very well maintained. Reported issues are dealt with and where necessary contractors attend without delay. The gardens are looking delightful – following a quoting process and recommendation by the Strata Manager.
Overall, the Council of Owners is well satisfied with all aspects of Mark Hay’s Strata Management and his professional staff.
I can recommend Mark Hay Realty Group and commend them for their service.
President/Secretary Council of Owners
I purchased both my properties in Perth with Mark Hay Realty Group, one on Murray Street in 2005 and the other on Hay Street in 2007. They been managing my two apartments since the purchases and as I live in the UK I have felt confident of the service that I would receive. Although the staff managing the properties has changed a number of times over the years the service has always been good. The present staff led by Emma Thorpe are excellent and nothing is too much trouble for them. They have been very successful in securing good tenants, I receive regular inspection reports and any maintenance issues are quickly resolved. I visit Perth every year so have met all the staff and I am able to view my properties on each visit.
This year while in Perth I decided to sell my apartment on Murray Street and received excellent advice and service from Mark Hay and Daniel Porcaro. Daniel arranged all the ‘Home Opens’ and clients visits very professionally and secured a buyer in a short time. Everything went through successfully and I had excellent support from all the staff and a very efficient Settlement Agent that was recommended by Mark Hay.
I am more than pleased with the service that I receive from Mark Hay Realty Group and would highly recommend them to anyone looking for managing agents for their property or to purchase or sell.
The service provided to me by Mark Hay Realty could not have been improved. I had a very positive experience, and had no issues.
Everything happened on time, yet they allowed for extensions if I required. They swapped Lots over for me, and made it very easy. I would be happy to recommend Mark Hay Realty Group to my friends. Thank you.
To Mark and the property managers we have had, thank you so much for the peace of mind you gave us while we leased our property . We found the staff to be professional and were always kept well informed about our property.
Mark recently sold our apartment and got us a great price. We were kept informed of every detail through the process so it was all extremely easy for us. I would highly recommend anyone needing a great agency to go with Mark Hay.
Emma Thorpe provided an excellent level of service when enquiring about property management. She was professional, responded to communications in a timely manner and most importantly, she was knowledgeable about the local area in which my property is located. I would recommend her and Mark Hay Realty for any property owners seeking a property management company.
I will certainly recommend you to anyone requiring good communications, honesty and experience.
Just thought I’d let you know I got a phone call today from a Bruce Lovett apparently you sold his parents apartment at 124 Terrace Rd over 20 years ago and they have been with Rayners ever since, they are looking to change agents and his father (who has now passed away) always said to him they should give Mark Hay again and it appears now is the time.
How awesome? After 20 years!!
I am pleased to provide this testimonial to Mark Hay of Mark Hay Realty who recently completed a number of commercial real estate transactions on behalf of a non-resident owner whom I represent in Australia.
The transactions concerned involved securing a tenant for a commercial property, the subsequent sale of that property together with the sale of two other commercial properties. My involvement encompassed the full process from listing through the leasing and sale process and subsequent settlements.
I found Mr Hay to be honest and straightforward in the way he conducts his business, communication was personal, prompt and timely with a strong emphasis on attention to detail. His knowledge and experience in real estate was evident in both the development and execution of marketing strategies and ensuring that the various legal aspects were properly attended to according to the circumstances.
Prospective tenants and buyers were canvassed through targeted advertising programmes and the client database of Mark Hay Realty. A high degree of professionalism was evident in dealing with potential tenants/buyers with every effort made to negotiate a satisfactory deal. Mr Hay applies lateral thinking, a focused, positive and “can do” approach, always working to find ways of overcoming barriers that presented during negotiations.
Mr Hay is well supported by his staff, who proved to be professional and personable in their dealings with me. It is evident that the firm has excellent procedures in place to ensure transactions are properly concluded with an emphasis on good customer service.
I found Mark Hay’s method of doing business refreshing and it was a pleasure to work with him to achieve successful outcomes on behalf of our mutual principal. His enthusiasm for his profession was constantly on display and the degree of personal attention to his client’s requirements and obtaining a successful outcome was exceptional.
I am happy to recommend the services of Mark Hay and his firm an am confident he will continue to provide a high standard of success for his clients.
23 Old Great Northern Highway, Midland
Following the settlement of our third and final property on Friday, I would like to express my thanks for your application towards achieving our mutual goal.
To sell the properties within the timeframe required was a great achievement, and a wonderful endorsement of your reputation amongst your client base.
I look forward to working with you on our next project.
Having worked in property development for the past 20 years, I have dealt with a range of real estate agents.
I have used the services of Mark Hay Real Estate on a number of occasions. Mark’s commitment and professionalism are to be commended. My team can be reasonably hard to please when it comes to Real Estate and Mark Hay Realty has impressed them.
I recently took on a sizeable project which required specialist real estate knowledge and attention to detail. Again Mark came through to meet our sales deadline of over $10.5m in sales between October 2012 and March 2013.
Would I use Mark Hay Realty again, absolutely.
Thank you! You have just sold our unit in Mount Lawley. The first time we talked to you we were impressed with your attitudes. You have justified our choice of Mark Hay Realty as the agent for the sale many times over.
We have been so impressed with the professional way you have conducted the whole process. Every member of staff we have had contact with were courteous, informed, helpful and pleasant.
A big surprise were the much appreciated weekly reports. We felt in touch with the process at every turn. It is a very thoughtful touch, one that we have never experienced with any other agent.
The sale process was fast and efficient and settlement easy and uncomplicated. We look forward to dealing with you again when we conduct other real estate business in Perth.
Please extend our thanks to all the staff involved.
Ian and Ani Lewis
It has been our very good fortune to have met Mark Hay and his very capable and professional team. We have invested in residential and commercial property for 20 years, having managed ourselves and also had property management firms take on our portfolio.
Unfortunately, we recently have suffered with some of our portfolio being mismanaged by another real estate firm, which has to some degree damaged our relationship with tenants. Mark and his team took on our troublesome properties and have worked hard to resolve some very difficult issues and to restore some strained relationships with tenants.
In doing this, he has brought all rents up to date, obtained bond/bank guarantees required, and implemented leases efficiently and fairly (adding value with good terms, rent reviews & conditions) advantageous to both us as landlords and our tenants. We commenced our relationship with Mark with one property and are now moving others over as we speak. He was also able to provide great contacts for our other properties in other states. To say that we are very satisfied is an understatement.
We have dealt with Mark Hay for the past 4 years and have found them to be highly professional, helpful and pleasant to deal with at all times.
We would not hesitate to use them again in the future and would recommend them to anyone interested in Purchasing Property.
In March, Mark Hay presented “How to Accumulate Wealth through the Property Market’, a session organised by the CPA Select Committee, representing CPA Australia members under the age of 36.
Mark’s presentation was excellent and proved valuable to participants – the session was delivered with passion and interest and had good substance.
Mark’s session had an appropriate mix of theory and practical examples, which was one of the highlights and an important learning experience. Participants commented on the positive delivery style.
Comments in the evaluation forms reflected the above. One comment listed the following aspect of the session, “Mark re-affirmed many of my beliefs and ideas, which I have implemented”.
Mark was very professional and easy to deal with in the lead up to the sessions. His insightful questions and interest in the requirements of the group meant that the session was pitched at an appropriate level. I highly recommend Mark as a speaker to other similar groups.
Mark provides informative content at his free seminars and is highly motivational. We have a property listed for sale with Mark at present and the service thus far has been excellent. Mark has been very helpful in offering suggestions to improve the overall development. We chose Mark over many other local real estate agents for his level of expertise in selling off the plan as well as his database of investors and reputation.
Thank you for your letter of the 10th confirming settlement.
May we congratulate you on your standard of professionalism and for your help and courtesy during the negotiations.
In due course we will be contacting you to assist with our proposed further dealings.
Wal & Shirley Middleton