Tenant information

These guidelines are in place to ensure you find the place that’s right for you, and enjoy your new home and a trouble free tenancy.

All viewing times are listed on our website.

If you are unable to view the property at the scheduled time, please contact our friendly staff to arrange an alternate viewing time.

Unless otherwise specified, viewings are scheduled for 15 minutes and begin promptly at the advertised time.

At the time of viewing, you can obtain an Application for Residential Tenancy from our staff member or download here.

Please note that your application will only be processed if you have physically inspected the property and provided the following:

• Holding Deposit– 1 week rent (Cash accepted, exact amount required) Note:If you are accepted this money will be your first week’s rent. If you are not accepted the money will be refunded. If you are accepted but then decline the property, you will forfeit the holding deposit.
• Copy of photo identification i.e. Drivers License or Passport – 2 forms of ID required.
• All tenants that will be residing at the premises are to fill out their details and sign where required.

Applications can be submitted In the following ways:

• In person – Suite 28/118 Royal Street, East Perth
• Via Fax (08) 9221 6165
• Scanned & emailed to: asset-reception@markhay.com.au

Tip: The more information that you provide on your application, the more information we can provide the owner to make an informed decision about your application.

At the time of signing the lease, the tenant/s will be handed a copy of the REIWA Form -Information for Tenants.

This form is to be referred to in conjunction with the Tenancy Agreement and is a Schedule of your Rights and Duties as a Tenant.

REIWA Form 310 Statement of your Rights & Duties

At the time of accepting your application, we will arrange a mutually suitable date and time to sign the Standard Residential Property Lease Schedule, referred to herein as the Lease, pay the Security Bond and Rent and collect the keys.

This will be carried out in our offices at 28/118 Royal Street, East Perth.Please allow an hour for this appointment.

It is your responsibility to ensure you understand the Lease Agreement and accompanying documents before you sign them. If you are unsure, please ask our friendly staff.

The Lease is a legal document and contains the terms of your tenancy, and all rights and obligations you have as the Tenant.Please keep it in a safe place.

The Standard Security Bond is 4 weeks’ rent for the duration of your tenancy, the Security Bond will be held at the Bond Administrator, located in the Department of Consumer and Employment Protection.

Once the tenancy is finalised, you will be asked to sign a Joint Application for Disposal of Security Bond to release the bond.

Preferred payment methods are:

• Bank transfer to our National Bank account
• Direct debit (set up between you and your bank)

Our policy on arrears is firm – a Termination Notice 1B will be issued to you if your rent is more than 2 days in arrears.

It is essential that Tenants clearly understand their responsibility to insure themselves against loss.

EBM Tenant Cover - click here

At the commenced of your tenancy, you will be given a Property Condition Report (PCR).

Please check this PCR thoroughly in accordance with the instructions on the report, sign, retain one copy for your records and return one copy to our office within 7 days.

Failure to do so will result in the Final Bond Inspection being carried out against this original report.

Approximately 6 weeks after the commencement of your tenancy, then every 3 months thereafter, a Routine Inspection will be carried out by one of our staff members.

Please ensure the property is presented in a clean and tidy manner, in accordance with the Routine Inspection Guide.

Routine Inspection Guide

It is your responsibility to instruct your Managing Agent in writing of your intention to vacate the property.

For a periodic tenancy, 21 days written notice is required.

For a fixed term tenancy, please allow as much notice as you are able to give.

Please refer to your Property Condition Report and Tenant Vacating Checklist (link to Tenant Vacating Checklist)to ensure the prompt finalisation of your Tenancy.

Carpet and general cleaning should be carried out prior to returning your keys to our Royal Street office.

Rent will be charged until the keys are returned.

Please do not lock your keys inside the property.

Your forwarding address must be given to your Managing Agent at the time of returning your keys.

A Final Bond Inspection will be carried out by one of our staff members on the next working day. If there are any cleaning or damage discrepancies, you will be notified.

Once we have calculated any deductions to be made to your Security Bond, if any, a Joint Application for Disposal of Security Bond will be forwarded to you for signing.

Please report any maintenance to your Property Manager within 3 days of arising by completing the Maintenance Request Form.

Please refer to the Information for Tenant REIWA Form 310 Statement of your Rights & Duties for examples of “Urgent Repairs”.

Why are inspections necessary?
Inspections are necessary to ensure that the tenant is looking after the property as stipulated in the lease agreement. If a tenant is not looking after the property then it may be necessary to issue a notice of breach stating what needs to be rectified. Again a time frame is stipulated. You will be notified that this notice has been necessary. If the problem is not fixed, the tenant will be asked to vacate the property with a second notice, that of a termination. Details of the breach will be discussed with you. Inspections encourage the tenant to maintain an acceptable standard of cleanliness and presentation. Maintenance issues can also be discussed during the inspection.

Why is it necessary for a property condition report?
A property condition report (PCR) is essential. A thorough check room by room, collating a comprehensive record of scratches, marks, holes, state of cleanliness/condition and numerous other observations provides a documented record of the overall condition at the commencement of the tenancy arrangement. It is important that the tenant signs the report and both the tenant and the landlord agree on the condition. A PCR takes many hours to correctly record. Photographs usually accompany the PCR. At the end of the tenancy, after the final bond is completed, the PCR is usually updated. The PCR is used to cross reference the condition of the property upon vacating. Without such a report it would be impossible to claim any damages or neglect.