With a proven track record, let me show you how to maximise your return and successfully manage your valuable asset with effective hassle free management.
As members of REIWA (Real Estate Institute of Western Australia), we consistently offer the highest standard of integrity and professional practice, applying the Code of Conduct of the Real Estate Institute of Western Australia.
Our staff attends regular weekly training sessions with Mark Hay and annual Compulsory and Voluntary Professional Development with accredited training organisations such as REIWA.
I would like you to know that over the past six weeks the service which I have received from Samantha and Kylie has been excellent. I have had recent issues with the tenant and the strata company and the service that Samantha and Kylie delivered was most efficient.
Grant Barrow - Landlord
Very personable staff, extremely helpful at all stages of the process. Enabled me to move in very quickly following my application.
Dominic Wilson-Ing - Tenant
Selecting a Managing Agent is an important decision – don’t be afraid to ask questions:
- How many staff does your Property Management Department have?
- How many properties does each Property Manager look after?
- Have my calls and enquiries been responded to in a timely manner? If not, how will my tenants’ queries be responded to?
- How far does the marketing arm of this company reach?
- Do their print and online property advertisements grab my attention?
- Do they actively market in the vicinity of my property using letterbox drops and other mail marketing campaigns?
- How do they screen prospective tenants?
- Do I feel that I can openly communicate with this Property Manager and associated staff for the duration of their involvement with my property?
- What references do they have from satisfied clients?
- Is the agency offering advice on maximising my investments?
- Do I feel that Mark Hay Realty is the best qualified agency to handle my property and investment need?
In order to understand how you can maximise the income from your investment properties, Mark Hay offers regular Property Investment & Superfund SeminarsonWealth Creation through Property Investment.
Obtain the no-nonsense approach to Property Investment without the hype. Learn how to maximise your opportunities in managing your Superfund.
The perfect introduction to: Smart Investor Tips, Location and Value, Capital Growth/Returns, Financing and Equity, Hear Real Life Examples and an informative session to give you the knowledge to empower your idle Superfund!
What is landlord protection insurance?
We strongly encourage you as the landlord to take out landlord's protection insurance. This policy will cover you for items such as loss of rent or malicious damage. Many different companies can arrange such insurance so it is wise to shop around. There is also new legislation coming into place with regard to worker's compensation insurance.
What happens when a tenant is behind with a rental payment? We clearly confirm to all our tenants that we have a zero tolerance policy with regard to rent arrears. If a tenant does fall behind with their rental payments they will receive a phone call or a SMS message requesting they rectify the problem immediately. They are issued with a notice of breach advising them that they are behind in their rental payments. If payment is not forthcoming within the stipulated time, then a second notice is issued requiring that they vacate the property. If the first notice is not rectified, we will notify you and seek your instructions.
Why are inspections necessary?
Inspections are necessary to ensure that the tenant is looking after the property as stipulated in the lease agreement. If a tenant is not looking after the property then it may be necessary to issue a notice of breach stating what needs to be rectified. Again a time frame is stipulated. You will be notified that this notice has been necessary. If the problem is not fixed, the tenant will be asked to vacate the property with a second notice, that of a termination. Details of the breach will be discussed with you. Inspections encourage the tenant to maintain an acceptable standard of cleanliness and presentation. Maintenance issues can also be discussed during the inspection.
How do you make sure that you found the right tenant?We try our best through searching the appropriate data bases such as the national tenancy data base. A tenant who has defaulted in the past who has rented through an agency that uses these data bases, will have that breach/default recorded. These databases should help reduce the chances of getting a tenant with a poor history. We also endeavor to thoroughly check all references provided including previous landlords/property managers.
Why is it necessary for a property condition report?A property condition report (PCR) is essential. A thorough check room by room, collating a comprehensive record of scratches, marks, holes, state of cleanliness/condition and numerous other observations provides a documented record of the overall condition at the commencement of the tenancy arrangement. It is important that the tenant signs the report and both the tenant and the landlord agree on the condition. A PCR takes many hours to correctly record. Photographs usually accompany the PCR. At the end of the tenancy, after the final bond is completed, the PCR is usually updated. The PCR is used to cross reference the condition of the property upon vacating. Without such a report it would be impossible to claim any damages or neglect.